lease view this TedTalk by Alex Cabanas and relate it to some of our readings within the 1st 3 chapters. What stands out to you. Also, please share an excellent customer service moment that you have encountered (and remember).
For grading purposes, please review the grading rubric on the introduction forum. The comments should be insightful and not just fluff, make it worth reading and show relevance as to why you chose that student to respond to for each topic.