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cancer patient booklet

:

Lesson 1:

Create a Patient

Information Booklet ( Braincancer)

: At a minimum

include

the following:

1.

List of regular

office hours

2.

Special services offered

3.

Procedures for:

a.

Making appointments

b.

Prescription refills

c.

Procedure for processing

medical insurance forms

d.

General statement about

fees (i.e. is payment

expected at the time of

delivery of services)

e.

Brief information

about the

providers and staff and

contact information for the

office manager, billing officer

and patient educator

f.

What to do in case of

emergency

g.

24 hour emergency

telephone number

h.

Access information for

patients with disabilities.

i.

Community resource list

based on your patients

specialty needs ( Brain cancer)

j.

Office phone number where

more information is

available.